Miniture Policies on Shipping and Returns for Kids Products

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Refund and Returns Policy

At Miniture, we strive to deliver high-quality products that meet your expectations. We offer a 100% Free 7-Day Return Policy exclusively for our furniture priced above ₹5000. For all other products and furniture below ₹5000, returns will be accepted based on specific conditions outlined below.

Eligibility for Return

Furniture (Above ₹5000)

You can return your furniture within 7 days of delivery under the following conditions:

  1. Damaged Items

    • If the furniture arrives with visible damage (e.g., cracks, dents, broken edges).
    • For minor issues (e.g., small scratches or scuffs), you may opt for a repair or replacement service instead of a return.

  2. Defective Items

    • If the furniture has manufacturing defects that affect its intended use (e.g., structural instability, uneven legs, or poorly fitted joints).
    • Natural variations in color or minor molding marks on plastic materials are not considered defects.

  3. Other Reasons

    • If you’re unsatisfied with the furniture for any reason (e.g., not as expected or change of mind), you may return it. We will request a brief explanation for the return.

Furniture (₹5000 or Below)

Returns are accepted only if the product is damaged, defective, incorrect, or incomplete.

Other Products (Accessories)

Returns for non-furniture items (e.g., accessories) will be accepted under the following conditions:

  1. Damaged or Defective Items

    • If the product arrives in a damaged or defective condition, it is eligible for return.
    • For minor cosmetic issues, we may provide an exchange or repair service instead of a return.

  2. Incorrect or Missing Items

    • If the product delivered is incorrect (e.g., wrong size, color, or model) or incomplete, you may return it.

Note: Returns for accessories and furniture priced ₹5000 or below will not be eligible under the “any reason” clause available for higher-value furniture.

How to Return a Product

1. Initiating a Return Request

Write to us at operations@miniture.in within:

  • 7 days of receiving plastic furniture priced above ₹5000.
  • 48 hours of receiving plastic furniture priced ₹5000 or below and other products.

Include:

  • Photos of the product highlighting the issue (if any).
  • A brief explanation for the return.

We will review your request and provide instructions via email for the return process.

2. Free Reverse Shipping for Furniture Above ₹5000

  • Free reverse pickup is available for furniture priced above ₹5000 at eligible pin codes. If reverse pickup is unavailable, you may self-courier the item, and we will reimburse the shipping cost.

For furniture priced ₹5000 or below and accessories: Reverse shipping charges will be deducted from the refund amount if reverse pickup is arranged by us.

Important:

  • Returned products must be in their original condition, with original packaging and intact tags.
  • The shipment remains the customer’s responsibility until it reaches us.

Refund Policy

Furniture Above ₹5000

  • Refunds are processed after the furniture has been received and validated.
  • No shipping charges will be deducted for returns within the 7-day period.

Furniture Priced ₹5000 or Below and Accessories

  • Refunds are processed after the returned product has been received and validated.
  • Reverse shipping charges will be deducted from the refund amount unless the return is due to our error (e.g., incorrect or defective product).

Refund Timeline and Method

  • Prepaid Orders: Refunds will be credited to the original payment source within 7 to 14 days of return approval.
  • COD Returns: Refunds will be transferred to a bank account of the customer’s choice upon providing bank account details.

Contact Us

For any questions about refunds or returns, please reach out to us at operations@miniture.in. We’re here to help!

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