Returns & Refunds:
We work very hard to curate only the very best products for you. We will refund it to the source. Discounted products are not eligible for return.
What’s Eligible For Return?
I. Damaged – If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead opt for a carpenter service and the same can be negotiated.
II. Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
III. Difference – If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.
IV. Missing – If the product delivered to you is incomplete or has components missing.
How do I return a product?
A. Initiating a return request:
1. Write to us at operations@miniture.in within 48 hours of receipt of the product along with photos and the reason for return.
2. We will approve the return request if it is a returnable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.
B. Reverse-shipping:
- Reverse pick-up: We provide reverse pick up at select pin codes. In this case the shipment reaches back to us within 10-15 days owing to courier company policy. Let us know if the courier company is delaying pick up. Pick-up will be attempted twice. If courier service is unable to pick-up after two attempts, you are responsible to ship it back to us.
- To be eligible for a return, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact. The shipment is your responsibility until it reaches back to us.
- You can expedite the return by self-couriering the products. This will reach us earlier than a reverse pick-up. This will ideally save us all time effort and energy. Fingers crossed, you choose this option. We promise to not hold it against you even if you did not.
- In case of a return, the refund will be processed only after the receipt and validation of the returned original product. Shipping charges will be deducted on an onward and return basis. In cases of defect from our end or transit damage, shipping charges will not be deducted.
- Your funds will be refunded to source. The source is defined as whichever payment method you chose while completing the transaction at Toodles. Refund will reflect in the “source account” between 7 to 14 days from the date of approval of the return request.
- For COD returns, funds will be refunded to your store credit account. You may choose to apply these funds at checkout at the time of placing your next order with us.
We are happy to talk to every one of you about any grievance or any issue you might have with any products on our website. As always we are looking forward to starting a dialogue with YOU
Need help?
Contact us at operations@miniture.in for questions related to refunds and returns.